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Help · Troubleshooting

A total does not look right

  1. Open the figureEvery total on every report opens into its rows.
  2. Check the date rangeIncluding whether it is by service date or by billing date.
  3. Check the branch filterA group total and a branch total are different numbers.
  4. Check the tariff versionA claim checked against the current tariff instead of the one in force at admission will not reconcile.
  5. Still wrong? Tell usWith the report, the filters and one example row. That is enough to reproduce it.

More in Troubleshooting

A patient says the booking page is not workingThe five things to check, in order.A patient did not get their confirmationWhere it went, and what to do.

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