A patient did not get their confirmation
- Check the address on the booking. A typo in the domain is the commonest cause.
- Check the patient’s spam folder before anything else.
- The booking is valid whether or not the email arrived. The code on screen is enough.
- Resend from the booking. It does not create a second booking.
Still stuck? Say so.
If this page did not answer it, a person will pick it up. No ticket queue, no bot.