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Help · Troubleshooting

A patient says the booking page is not working

  1. Is a schedule saved?A doctor with no session has no slots, and the page correctly shows nothing.
  2. Is the session in the past?Slots today that have already passed are not offered.
  3. Is the clinic marked closed?Check the holiday list.
  4. Is the session full?If the waitlist is off, a full session shows as unavailable rather than offering to wait.
  5. Try it yourself, from a phoneOn mobile data, not the clinic wifi.

More in Troubleshooting

A patient did not get their confirmationWhere it went, and what to do.A total does not look rightHow to find where a number came from before reporting it.

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