Help centre
Every section of Drapto, and what to do when something does not look right. Written for the person at the desk, not for a procurement document.
HELP · DRAPTO
● Answer on this page
● Jargon translated
● Steps numbered
✓ written for 11pm, not the demo
Getting startedSetting up a clinic or hospital, users, roles and the first week.AppointmentsThe book, the waitlist, cancellations, no-shows and family bookings.Patients and recordsOne record per person, merging duplicates, UHIDs and consent.PrescriptionsTyped prescriptions, interactions, and what the patient receives.LabsOrders, samples, abnormal flagging and how a result is released.PharmacyDispensing, one shared drug list, stock, expiry and substitutions.Billing and collectionsBills, patient balances, ageing and what a write-off means here.Claims and revenue integrityRisk scoring, room caps, the pre-auth clock and queries.Pre-authorisationRaising it, the clock, enhancements and what stops an approval.CodingICD-10 in Indian clinical shorthand, offline, and what it will not do.SettlementsReading an advice, reconciling, short-payments and disputes.Contracts and tariffsLoading a rate list, versions, and modelling a deduction.Corporate healthContracts, camps, the HR portal and what HR can never see.ReferralsSending, receiving, closing the loop and sharing records.NadiThe command bar, what it can answer and what it will not do.Reports and exportsSaved reports, schedules, formats and tracing a figure back.ABDM and ABHALinking, consent artefacts, bundles and what we do not claim.NABH evidenceChapters, objective elements, evidence and gaps.Clinic pages and brandingYour page on the web, per-clinic branding and what we never sell.Account and accessUsers, roles, sessions, passwords and leaving safely.Your dataWhere it lives, exporting it, retention, and deleting it.TroubleshootingWhen something does not look right, in the order to check it.
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