Appointments
The book, the waitlist, cancellations, no-shows and family bookings.
HELP · DRAPTO
● Answer on this page
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✓ written for 11pm, not the demo
How booking worksWhat a patient does, what the desk sees, and what happens in between.The waitlistHow a freed slot reaches the right patient without anybody ringing round.No-show predictionWhat it uses, what it does not use, and what to do with the flag.Cancellations and reschedulingWho can cancel, what the patient sees, and how a late cancellation is handled.Family bookingsBooking several people in one go without collapsing them into one record.Walk-ins and the queueFitting somebody in without breaking the book for everybody after them.Recalls and follow-upsThe follow-up a doctor advised and nobody booked is the most common thing Drapto finds.
Other sections
Getting startedSetting up a clinic or hospital, users, roles and the first week.Patients and recordsOne record per person, merging duplicates, UHIDs and consent.PrescriptionsTyped prescriptions, interactions, and what the patient receives.LabsOrders, samples, abnormal flagging and how a result is released.PharmacyDispensing, one shared drug list, stock, expiry and substitutions.Billing and collectionsBills, patient balances, ageing and what a write-off means here.Claims and revenue integrityRisk scoring, room caps, the pre-auth clock and queries.Pre-authorisationRaising it, the clock, enhancements and what stops an approval.
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