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Help · Appointments

Recalls and follow-ups

When a consultation records that a follow-up is advised, that becomes a recall. A recall is not a booking. It is a patient who was told to come back and has not.

  1. The doctor advises a follow-upRecorded in the consultation, with an interval.
  2. It becomes a recall when the interval passesNot before.
  3. The desk sees the listGrouped by how overdue they are.
  4. It closes when they attendNot when they book. A booked recall that no-show returns to the list.

More in Appointments

How booking worksWhat a patient does, what the desk sees, and what happens in between.The waitlistHow a freed slot reaches the right patient without anybody ringing round.No-show predictionWhat it uses, what it does not use, and what to do with the flag.Cancellations and reschedulingWho can cancel, what the patient sees, and how a late cancellation is handled.Family bookingsBooking several people in one go without collapsing them into one record.