Grievance redressal
Who to write to, what we do with it, and how long it takes.
NADI · DOCUMENT
● Status current
● Plain language yes
● Contact stated
✓ published, dated, binding
Last updated 8 August 2026. We will post the date here whenever this changes.
Grievance officer
| Entity | XDQ Labs Private Limited |
|---|---|
| Address | Gurugram, Haryana, India |
| info@xdqlabs.com | |
| Subject line to use | Grievance — [your organisation] |
What happens after you send it.
- Acknowledgement within 48 hours. You will get a reference number, not a form reply.
- A substantive response within 30 days, and sooner where we can. If it needs longer we will tell you why before the 30 days are up rather than after.
- If we cannot resolve it, we will say so plainly and tell you what your remaining options are, including approaching the Data Protection Board where the matter concerns personal data.
What helps us resolve it faster
- What happened, with dates
- What you would like us to do about it
- Any reference number from earlier correspondence
What this channel is not for.
We cannot help with a grievance against your insurer or TPA — we are not a party to your policy and not registered with IRDAI. For that, the official route runs through your insurer’s grievance officer, then IRDAI’s Bima Bharosa portal, then the Insurance Ombudsman. Our claim-help pages set that out in full.
XDQ Labs Private Limited · Gurugram, Haryana, India. Questions about this page: info@xdqlabs.com.
See the platform on your own claims.
We will walk one month of your settlements and show you the mechanism behind each deduction.