Cancellations and rescheduling
A patient can cancel or reschedule from the link in their confirmation, without logging in. The desk can do the same from today’s list.
- Rescheduling keeps the same booking and moves it. The patient keeps their code.
- Cancelling releases the slot immediately and offers it to the waitlist.
- A cancellation inside the notice window is recorded as late. It is not penalised automatically — that is a decision for the clinic, not the software.
More in Appointments
How booking worksWhat a patient does, what the desk sees, and what happens in between.The waitlistHow a freed slot reaches the right patient without anybody ringing round.No-show predictionWhat it uses, what it does not use, and what to do with the flag.Family bookingsBooking several people in one go without collapsing them into one record.Walk-ins and the queueFitting somebody in without breaking the book for everybody after them.