Walk-ins and the queue
A walk-in is added to the session rather than to a slot. The book keeps the booked patients’ times and shows the walk-in as an insertion, so you can see what it cost.
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✓ written for 11pm, not the demo
- The desk sees the knock-on: who now waits longer, and by how much.
- Booked patients are not silently moved.
- If the session is already running late, the screen says so before the walk-in is added.
More in Appointments
How booking worksWhat a patient does, what the desk sees, and what happens in between.The waitlistHow a freed slot reaches the right patient without anybody ringing round.No-show predictionWhat it uses, what it does not use, and what to do with the flag.Cancellations and reschedulingWho can cancel, what the patient sees, and how a late cancellation is handled.Family bookingsBooking several people in one go without collapsing them into one record.
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