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GuideEvery way an Indian payer reduces a hospital claim — room caps, pre-auth clocks, PM-JAY, NHCX.Read the guide →

Labs

Orders, samples, abnormal flagging and how a result is released.

Ordering a testOrders, panels, and the sample that never got collected.Abnormal and critical resultsWhat is flagged, what is held, and who has to see it before the patient does.Releasing a result to a patientWhen it happens, who does it, and what the patient can see.

Other sections

Getting startedSetting up a clinic or hospital, users, roles and the first week.AppointmentsThe book, the waitlist, cancellations, no-shows and family bookings.Patients and recordsOne record per person, merging duplicates, UHIDs and consent.PrescriptionsTyped prescriptions, interactions, and what the patient receives.PharmacyDispensing, one shared drug list, stock, expiry and substitutions.Billing and collectionsBills, patient balances, ageing and what a write-off means here.Claims and revenue integrityRisk scoring, room caps, the pre-auth clock and queries.Pre-authorisationRaising it, the clock, enhancements and what stops an approval.