Trust
How to leave.
Written before you arrive rather than after you want to go. A company that makes leaving difficult is telling you it expects you to want to.
On demand. No fee. No asking us.
Export is a button in your own account, not a support ticket and not a negotiation. If you have to email somebody to get your records back, they were never really yours.
What comes out
| What | Format | Opens in |
|---|---|---|
| Patients, demographics, identifiers | CSV | Excel, any system |
| Appointments and history | CSV | Excel, any system |
| Prescriptions and medications | CSV + FHIR R4 JSON | Any ABDM-compatible system |
| Diagnoses, coded | CSV with ICD-10 | Any system that reads ICD-10 |
| Lab orders and results | CSV | Excel, any LIS |
| Invoices, payments, claims | CSV | Excel, Tally, any accounting package |
| Uploaded files and reports | Original files, zipped | Whatever made them |
FHIR R4 matters more than CSV here. A CSV of prescriptions needs somebody to map the columns. A FHIR bundle is a standard another system can read directly, which is the difference between an export and a migration.
What we deliberately do not do
Common ways software makes leaving hard
- Export only on request, handled by “the team”
- An exit fee, or a migration charge
- PDFs instead of data — readable, not importable
- Everything except the one table you need
- Deletion of your account before you have finished exporting
What happens here
- A button, available to an owner at any time
- No fee, at any tier, including free
- CSV and FHIR R4, machine-readable
- Every table listed above, in one archive
- Ninety days to export after you cancel, then deletion
The parts that are not ours to give
A patient’s record is the patient’s
They keep their own link whether you stay or go, and no clinic can delete it. Your export contains the entries you created, not a right to take away their access.
Doctor pages and articles
These belong to the doctor, not the clinic. If a doctor leaves you, their page and anything they wrote goes with them.
What another clinic contributed
If a patient was also seen elsewhere on Drapto, those entries are that clinic’s and are not in your export. You get what you wrote.
If we stopped existing
One founder, no outside capital. That is a real risk and it is listed among the reasons to be suspicious of us. The answer is the same either way: the export is a button you can press today, and nothing about it depends on us being around to approve it.
Read the rest of it.
Every one of these pages says what we do, what we do not, and who to write to when it matters.