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Help · Settlements

Reconciling an advice against the claim

  1. The advice is readFrom the inbox it already arrives in. No portal login.
  2. It is matched to the claimBy claim number, then by patient and amount.
  3. Differences are itemisedHead by head, against what you billed.
  4. What cannot be matched is listedAn advice referencing a claim you never filed is usually another branch’s, and it is shown rather than discarded.

More in Settlements

Reading a settlement adviceThe fields that matter, and the one that usually explains all the others.Short-paymentsA claim paid at sixty per cent is not a paid claim.

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