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Help · Account and access

Closing your account

You can leave. This page exists because software that makes leaving vague is software that is planning to make it hard.

HELP · DRAPTO
● Answer on this page
● Jargon translated
● Steps numbered
✓ written for 11pm, not the demo
  1. Export firstA full export of your clinical and billing records, in open formats.
  2. Confirm the closureFrom the owner account.
  3. Patient recordsA patient’s own record does not vanish because you left; it belongs to them. Your notes and bills leave with you.
  4. RetentionWhat we must keep, and for how long, is set out in the retention policy.

More in Account and access

Adding and removing usersInviting somebody, changing a role, and removing access the same day they leave.Sessions and signing out everywhereWhat a session is, how long it lasts, and ending them all at once.

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