Clinic operations
Single-site practice: queue, collections, follow-ups, pharmacy and the patient relationship.
The OPD queue as a revenue instrument
Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.
Clinic operationsNo-shows in an Indian OPD, and what actually reduces them
Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.
Clinic operationsThe advised follow-up nobody booked
Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.
Clinic operationsCollecting the ₹100 nobody wrote down
Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.
Clinic operationsIn-clinic pharmacy: FEFO, expiry and the margin you are losing to both
Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.
Clinic operationsTeleconsultation that a regular patient will actually use
Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.
Clinic operationsA patient portal that works without an app install
Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.
Clinic operationsReminders: notice matters more than politeness
Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.
Clinic operationsDisplaying prices in an Indian OPD
Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.
Clinic operationsDuplicate patient records and the phone number that fixes them
Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.
Clinic operationsWho should be allowed to change a bill
Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.
Clinic operationsMoving a cash practice onto insurance
Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.
Clinic operationsMoving off the day book
Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.
Clinic operationsGST on healthcare services in an Indian clinic
Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.
Clinic operationsReceipts, refunds and the trail behind both
Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.
Clinic operationsWhatsApp as a clinic channel, without losing the record
Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.
Clinic operationsRevenue share between consultants
Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.
Clinic operationsExpiry write-offs in a small pharmacy
Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.
Built to standards, not to a demo
The mechanism above, on your own numbers.
Nothing on this page is a promise. Bring a month of settlements and we will read them with you.