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Help · Your data

Retention and deletion

  • Clinical records are kept for the period the applicable regulation requires.
  • Audit logs are retained and are not editable.
  • Deletion removes the record from the product and from backups on the backup cycle; the cycle length is stated rather than implied.
  • A deletion request is answered with what was deleted and what was retained, and why.

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Where your data livesIndia, on named infrastructure, with no cross-border processing.Exporting everythingWhat you get, in what formats, and how long it takes.