Two different problems, one annual number: revenue you earned but never kept (collection gaps, unbilled work, write-offs) and capacity you never sold (no-shows). Put your numbers in and see both.
Of everything you bill, what share actually reaches the bank? Below 92% is where most clinics sit before they measure it.
Work performed but never billed — the consumable used, the extra film, the follow-up folded in for free. Industry studies put this at 1–5%.
Concessions given at the counter that no policy authorised.
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Annual revenue leakage
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Recovery rates applied by source: charge capture 85% (a process fix), collection gap 55% (disciplined follow-up), write-offs 40% (policy enforcement), no-shows 35% (reminders and overbooking). Deliberately conservative.
Every number above is already yours.
This is not new revenue you have to go win. It is revenue you already earned and did not keep. Drapto exists to show you these four numbers continuously, by branch and by doctor, instead of once in a calculator.
Revenue that was earned but never collected. The four biggest sources are: balances never collected after service, appointment slots lost to no-shows, procedures performed but never billed (charge capture), and discounts or write-offs given outside policy.
Clinics that have never measured it typically find 8-20% of billed revenue earned but never kept - that is the collection gap, unbilled work and off-policy write-offs combined. No-shows sit on top of that as unsold capacity rather than lost billing, which is why this calculator reports the two separately before adding them.
No, and any tool claiming otherwise is overselling. This calculator applies conservative recovery rates by source: charge capture is largely a process fix and mostly recoverable, collection gaps are partly recoverable with disciplined follow-up, and no-shows can only be reduced, not eliminated.
No. Everything is calculated in your browser. Nothing is uploaded, saved or sent anywhere.
Drapto tracks collection rate, ageing, no-shows and charge capture across every branch — updated daily, not at month-end.