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Clinic operations

Single-site practice: queue, collections, follow-ups, pharmacy and the patient relationship.

Clinic operations

The OPD queue as a revenue instrument

Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.

Clinic operations

No-shows in an Indian OPD, and what actually reduces them

Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.

Clinic operations

The advised follow-up nobody booked

Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.

Clinic operations

Collecting the ₹100 nobody wrote down

Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.

Clinic operations

In-clinic pharmacy: FEFO, expiry and the margin you are losing to both

Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.

Clinic operations

Teleconsultation that a regular patient will actually use

Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.

Clinic operations

A patient portal that works without an app install

Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.

Clinic operations

Reminders: notice matters more than politeness

Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.

Clinic operations

Displaying prices in an Indian OPD

Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.

Clinic operations

Duplicate patient records and the phone number that fixes them

Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.

Clinic operations

Who should be allowed to change a bill

Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.

Clinic operations

Moving a cash practice onto insurance

Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.

Clinic operations

Moving off the day book

Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.

Clinic operations

GST on healthcare services in an Indian clinic

Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.

Clinic operations

Receipts, refunds and the trail behind both

Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.

Clinic operations

WhatsApp as a clinic channel, without losing the record

Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.

Clinic operations

Revenue share between consultants

Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.

Clinic operations

Expiry write-offs in a small pharmacy

Written for Indian practices — Indian payers, Indian policy mechanics, Indian clinical vocabulary.